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DEV6 & Cherwell ITSM

Powerful & Intuitive Software for IT Service Management—and Beyond

Cherwell delivers IT service management, workforce and business enablement solutions that allow IT to become a true partner to the business. Built on a modern, metadata architecture, the Cherwell platform enables IT teams to rapidly build, configure or merge new ITSM or business functionality—without touching a single line of code or living in fear of the next upgrade.

Cherwell

 

What Service does DEV6 provide?

As a Cherwell Authorized Partner, DEV6 will leverage 14+ years of experience with enterprise software services, development, and consulting to develop your custom workflows, as part of the Cherwell implementation. DEV6 provides expertise around Cherwell implementations which involve application development.

 

DEV6 Experience

Cherwell ITSM solutions do not end at the helpdesk -- using Cherwell's SOAP and REST APIs, DEV6 has successfully integrated Cherwell backend systems with customer facing applications to expedite the creation and maintenance of helpdesk tickets by giving users the ability to create their own tickets. Users can create tickets instantly without having to wait on the phone and they can do it from applications with which they are already familiar. Creating tickets from within familiar applications also makes ticket data more accurate and complete since some or all of the ticket information can be collected automatically, reducing errors and time spent on problems.

In a recent case, our work allowed our client to share data between their application and Cherwell which significantly reduced the time it took to report, troubleshoot, and close open tickets.

 

Cherwell Certified Engineer – Todd McCall

Todd McCall is an official Cherwell Certified Engineer and DEV6 Consultant. 

In addition, Todd is an Adobe Certified Instructor and Adobe Certified Expert in Adobe Connect, as well as Adobe Photoshop, Illustrator, Captivate, and Presenter. He has been teaching courses on the Adobe Enterprise eLearning suite since 2011, and is an industry expert on eLearning development. Todd is the author of the eSTRUCT, Using Adobe Connect 9.5, courseware book NTG uses for delivering our Adobe Connect course.